Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about Terso.
We want your experience with Terso to be as simple and comfortable as possible. Below you'll find answers to some of the most frequently asked questions.
Can't find what you're looking for? Feel free to contact our support team.
About Terso
What is Terso?
Terso is a modern self-care and wellness brand focused on helping people relax, recover and take better care of their bodies.
We carefully select products designed to make everyday relaxation easier and more accessible.
Where is Terso based?
Terso is an online brand serving customers through our webshop. Our products are sourced from carefully selected suppliers and shipped directly to our customers.
What makes Terso different?
We focus on combining functionality, comfort and a clean, premium design.
We don't want to offer products simply because they're trending. We look for products that can genuinely add value to someone's everyday self-care routine.
Products
How do I know which product is right for me?
Every product page contains detailed information about the product, its features and how it can be used.
If you're still unsure, our support team is happy to help you choose the product that best fits your needs.
Are Terso products easy to use?
Yes. Our products are selected with convenience in mind and are designed to be simple to incorporate into your daily routine.
Always follow the instructions provided with your specific product.
How often can I use my Terso product?
This depends on the product. We recommend following the usage instructions provided with the product and avoiding excessive use.
Orders & Shipping
How long does shipping take?
Delivery times can vary depending on the product and destination.
You'll receive tracking information once your order has been shipped, allowing you to follow your package along the way.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking link by email.
Please allow some time for the tracking information to become active after your order has been dispatched.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been processed.
What should I do if my order hasn't arrived?
First, check your tracking information using the tracking link provided in your shipping confirmation.
If your package appears to be delayed or the tracking information hasn't updated for an extended period, contact our support team and we'll help you investigate.
What if my package arrives damaged?
We're sorry if your order arrives damaged.
Please contact us as soon as possible and include your order number and clear photos of the damaged packaging and product. We'll review the situation and help you with the next steps.
Returns & Refunds
Can I return my order?
Yes. If your purchase qualifies under our return policy, you can request a return within the applicable return period.
Please make sure the product meets the conditions stated in our return policy before sending it back.
How do I request a return?
Contact our customer support team with your order number and the reason for your return.
We'll provide you with the necessary instructions.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed according to our refund policy.
The time it takes for the money to appear in your account can depend on your payment provider.
Payments
Which payment methods do you accept?
Available payment methods are shown at checkout.
Depending on your location, this may include popular payment methods such as credit/debit cards and other local payment options.
Is my payment secure?
Yes. Payments are processed through secure payment infrastructure designed to protect your payment information.
Terso does not have access to your complete payment card details.
Customer Support
How can I contact Terso?
You can contact our support team through the contact details provided on our website.
We're happy to help with questions about products, orders, shipping or returns.
How quickly will I receive a response?
We aim to respond to customer inquiries as quickly as possible, usually within 1–2 business days.
During busy periods, response times may occasionally be longer.
Still have a question?
Didn't find the answer you were looking for?
We're here to help.
Contact our support team and we'll be happy to assist you.